FAQ

Technical Questions

Purchasing Questions

Course Materials Questions

Continuing Education Credits Questions

Other Questions


Technical Questions:

I keep getting the error message "We’re sorry, there is no user that matches that Username and Password. Please try again" when I try to sign in.

To retrieve your username or reset your password, click the “Forget Username or Password?” link on the login page. You will receive two emails sent to the preferred email address listed on your membership record. The first will contain your username, the second will be a link to reset your password.

 

The website is not displaying properly.

We’re always making updates to our website. This means, you may not always be getting the most up to date files when you load our site. Clearing your cache is sometimes a great thing to do regularly. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. If you find this website to be missing something or see something misplaced, please see the instructions below to clear your cache. This will help your computer to see the website from a fresh perspective.

 

Google Chrome

Firefox

Internet Explorer

Safari

 

I’m getting an error message “ERR_TOO_MANY_REDIRECTS”

Clearing your cache should fix this problem. See the links above for instructions on how to clear cache on different browsers.

 

Contact Information

If you continue to experience technical difficulties or registration/transaction issues, please contact Abila customer service support at:

Email: support@peachnewmedia.com or

Phone: 1-866-702-3278. 

 

Purchasing Questions:

I thought I was a member of AMP, but I’m not getting the discounted rate. What do I do? 

Your membership may have lapsed. You can renew your membership online. Don’t forget to renew your membership annually to ensure you always get the discounted rate!

 

If it shows that you are a member, contact ampeducation@amp.org.

 

Can I purchase a free item without an account?

You must have an account to access any content within AMPEDTM. Click here to create an account or click the green “create an account” button on the login page.

 

Can I get refunds?

For live course registrations, refund policies will be written on the course description.

For online courses, all sales are final. No refunds will be issued.

 

Course Materials Questions:

How do I find the courses that I purchased?

Click on “My classroom” on the green box to the left. Log in using your AMP user name and password. You will see a list of programs that you have purchased.



Can I share the materials I purchase?

Please note that all downloadable materials are for your use only. No digital files may be reproduced or transmitted in any form, by any means, electronic or mechanical. By purchasing a product, you agree to not share any of the course materials, including videos, downloadable slide presentations, outlines, manuscripts, etc. without explicit and written permission from AMP.

 

Continuing Education Credits Questions:

How do I get my continuing education certificates?

Each course will have different requirements for claiming continuing education credits. For most courses, click on the blue “submit credit” button on the course homepage and follow the instructions to claim continuing education credits. 


Other Questions:

For programmatic/content questions, please contact the AMP Education Office at AMPEducation@amp.org